Job Purpose
To lead and oversee quality assurance activities with a strong focus on process engineering in
manufacturing /toy manufacturing, ensuring compliance with ISO 9001, customer-specific
requirements, and customer audit standards. To drive continuous improvement, resolve quality
problems, and provide training to enhance workforce skills and customer satisfaction.
Key Responsibilities
1. Quality Assurance & Process Control
Develop, implement, and monitor in-process quality control Tools.
Ensure compliance with process engineering parameters to achieve consistent product
quality.
Review and approve process documentation, inspection reports, and quality records.
2. Audit Compliance & Customer Requirements
Lead ISO 9001 internal audits and facilitate external certification audits.
Prepare and coordinate for customer audits, including FCCA, Walmart, and other
retailer-specific requirements.
Ensure compliance with customer-specific quality standards and reporting protocols.
3. Quality Problem Solving & Improvement
Investigate quality issues using root cause analysis tools (8D, 5 Whys, Fishbone, etc.).
Implement corrective and preventive actions to resolve quality concerns.
Drive continuous improvement initiatives to reduce defects, scrap, and rework.
4. Customer Quality & Support
Act as the primary contact for customer quality issues and technical queries.
Prepare and submit quality performance reports to customers.
Conduct on-site customer visits and support complaint resolution.
JOB DESCRIPTION FOR QA -SR. ENGINEER /ASST. MANAGER
5. Training & Workforce Development
Develop and deliver quality training programs for current operators and inspectors.
Training employees on process control, inspection methods, and defect prevention
techniques.
6. Documentation & Reporting
Maintain quality documentation in compliance with ISO 9001 and customer standards.
Prepare monthly quality reports and present to management.