Job Description Position: Account Manager
n Location: Bangalore (Remote)
n Experience: 7–12 years
n Industry: Software / SaaS / IT Solutions
n About the Role
n We are looking for an experienced Account Manager to drive growth in India's enterprise software market. This role combines new customer acquisition and account expansion with post-sales customer success: ensuring adoption, value realization, and long-term retention. You'll work with CXOs and senior leaders to build strategic partnerships while collaborating internally with sales, delivery, product, and support teams.
n Key Responsibilities
n n Drive the full sales cycle from lead generation to deal closure and expansion.
n Own post-sales engagement: onboarding, adoption, and success planning with key stakeholders.
n Conduct Executive Business Reviews (EBRs / QBRs) to align customer outcomes with our solutions.
n Monitor customer health, usage, and satisfaction; anticipate risks and proactively address churn signals.
n Collaborate with presales, delivery, product, support, and channel partners to deliver customer outcomes.
n Track market trends, customer feedback, and competitor activity; share insights to shape go-to-market and product roadmap.




n Manage a portfolio of enterprise and mid-market accounts with a mix of high-touch and scalable success models.
n Consistently achieve and exceed revenue, retention, and net revenue retention (NRR) targets.
n n Requirements
n n 7-12 years of proven software/SaaS sales and customer success experience in India.
n Strong knowledge of procurement and RFx processes.
n Experience selling to BFSI, IT/ITES, Manufacturing, or Public Sector accounts.
n Ability to engage at CXO and senior IT/Procurement leadership levels.
n Hands-on experience with CRM or Customer Success platforms (Salesforce, Gainsight, or similar).
n Excellent communication, negotiation, and relationship-building skills.
n Track record of exceeding sales quotas and driving adoption/expansion in enterprise accounts.
n Domain knowledge of ITSM, Agile, DevOps, or related areas is a plus.
n n What We Offer
n n Chance to work with enterprise accounts on leading software solutions across industries in India.
n Exposure to global customer success practices and methodologies.
n Growth opportunities in a fast-scaling organization.
n A culture that values innovation, customer centricity, and career development.
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📌 Account Manager (Bengaluru)
🏢 Trundl
📍 Bengaluru