Job Description Job Title: Virtual Medical Assistant (VMA)
n Location: Office (Mohali) / 5 Days (Night Shift)
n About the Role:
n We are looking for a dependable and detail-oriented Virtual Medical Assistant (VMA) to join our healthcare team. The ideal candidate will manage patient communications, maintain accurate electronic health records (EHR), coordinate prior authorizations, and provide day-to-day administrative support to providers. This role plays a key part in ensuring smooth operations and exceptional patient service.
n Key Responsibilities:
n n Serve as the primary point of contact for patient calls regarding appointments, medications, lab results, and general inquiries.
n Maintain and update patient records in the EHR system with accuracy and confidentiality.
n Coordinate prescription refills and manage prior authorizations for medications, treatments, and procedures.
n Support physicians and nurses with documentation, scheduling, and coordination with home health and DME services.
n Ensure compliance with HIPAA and organizational policies.
n Provide patient education and assist with understanding treatment plans and insurance coverage.
n n Qualifications:
n n Education: Associate degree or certification in medical assisting.
n Experience: 1–2 years in a medical administrative or assistant role (virtual experience preferred). Hands-on experience with EHR systems (EPIC, Cerner, AthenaHealth, ECW) and prior authorization processes highly desirable.
n n Skills:
n n Excellent verbal and written communication
n Strong organizational and multitasking abilities
n Proficiency with Microsoft Office and Google Workspace
n Problem-solving and time management skills
n Attributes: Compassionate, proactive, and able to work independently in a quick-paced environment.
n n Kindly share CV at .