Job Description Role Overview
n We are seeking an experienced Program Manager – Salesforce with 7+ years of experience to lead and manage large-scale Salesforce initiatives. The role involves end-to-end ownership of Salesforce-based Loan Origination System (LOS) programs, driving delivery, stakeholder alignment, and business outcomes in the Vehicle Finance domain.
n Key Responsibilities
n Program / Project Delivery
n n Lead end-to-end delivery of Salesforce programs including planning, execution, monitoring, and closure.
n Define project scope, timelines, milestones, and resource planning.
n Ensure timely and high-quality delivery aligned with business objectives and regulatory requirements.
n n Salesforce Implementation Oversight
n n Oversee Salesforce LOS implementation including workflows, approvals, integrations, and reporting.
n Ensure alignment with business processes such as lead management, credit evaluation, sanctioning, and disbursement stages.
n n Stakeholder & Vendor Management
n n Coordinate with Business, Credit, Operations, IT, Product, Risk, and Compliance teams.
n Manage external vendors / SI partners for development and support activities.
n Drive governance forums, status reporting, and steering committee updates.
n n Domain Leadership – Vehicle Finance
n n Drive implementation of vehicle finance journeys (2W, PV, CV, CE, Tractor) on Salesforce.
n Ensure alignment with end-to-end LOS lifecycle including sourcing, underwriting, approval, and disbursement processes.
n n Risk, Compliance & Governance
n n Ensure adherence to regulatory, audit, and compliance requirements.
n Identify and mitigate project risks, dependencies, and bottlenecks.
n Maintain proper documentation, audit trails, and control frameworks.
n n Process Optimization & Transformation
n n Drive initiatives to improve TAT, customer experience, and operational efficiency.
n Lead transformation initiatives such as automation,



integration enhancements, and cross-sell enablement.
n n Testing & Release Governance
n n Oversee SIT/UAT cycles, release planning, and production deployment.
n Ensure defect closure, stability, and user adoption post go-live.
n n Required Skills & Competencies
n Functional & Domain Skills
n n Strong understanding of Vehicle Finance / Auto Loans / LOS processes
n Experience working on Salesforce (Sales Cloud / LOS implementations)
n Understanding of credit workflows, approval matrix, and compliance-driven processes
n n Program Management Skills
n n Proven experience in managing large programs and cross-functional teams
n Strong planning, risk management, and delivery governance capabilities
n Experience in Agile / Hybrid delivery models
n n Technical Understanding
n n Basic understanding of Salesforce architecture (objects, workflows, integrations)
n Exposure to integrations with systems such as credit bureaus, BRE, core banking, APIs
n n Communication & Leadership
n n Excellent stakeholder management and executive communication skills
n Ability to drive alignment across business and technology teams
n Strong decision-making and problem-solving abilities
n n Experience & Qualification
n n 7+ years of experience in Project/Program Management
n Prior experience in Salesforce implementations (mandatory)
n Experience in BFSI / NBFC domain (Vehicle Finance preferred)
n Bachelor's degree in Engineering / Technology / Business
n PMP / Prince2 / Salesforce certifications (preferred)
n n Preferred Exposure
n n Salesforce LOS / CRM transformation programs
n Vendor management and SI engagement
n Digital transformation initiatives in lending journeys
n n Key Success Factors
n n Robust ownership of large-scale Salesforce delivery programs
n Ability to manage complex stakeholder ecosystem
n Expertise in vehicle finance processes and LOS lifecycle
n Focus on delivery excellence, compliance, and business outcomes
n

📌 Program Manager / Project Manager - Salesforce (Vehicle Finance) (Chennai)
🏢 IndusInd Bank
📍 Chennai