Job Description About us
n Would you like to work in a Great Place To Work whilst being part of a global service delivery team serving over 50,000 board members across 40 countries?
n Our product is trusted by global Fortune 500 listed companies as well as the regulators both in India and worldwide.
n If you feel you are up for the task of dealing with Board members of blue chip corporates and government entities, we are looking for a dedicated, dynamic, passionate, person to join our internationally growing team. This job is based in Mumbai, India.
n n Take leadership in client delivery activities for the clients/region assigned.
n Responsible for the overall delivery for the client ensuring client satisfaction.
n Coordinate with technical teams to provide solutions to customer requests.
n Provide transparent and precise reporting to the management.
n Churn Management for the clients/region and reporting on Churn.
n Upsell and Cross Sell.




n Client Satisfaction Surveys and Health checks periodically including G2 and Capterra reviews. All customers minimum once a year and the top 10 in each market 2-4 times a year to be done.
n Interact and correspond with clients and partners and attend client meetings.
n Provide user trainings for all modules Administrator, Organizer and Members, etc.
n Coordinate with internal teams on client delivery related activities.
n Responsible to complete the UAT process together with customers.
n Follow the client delivery processes in all activities.
n Follow up on client health and client delivery milestones globally with other delivery team members worldwide.
n A minimum of 2 years of relevant experience in client service delivery or a related field is required.
n Fluency in Marathi (spoken and written) is mandatory.
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📌 Customer Success Manager (Raigarh)
🏢 BoardPAC
📍 Raigarh