Job Description Job Title: Product Support Engineer( L2 )
n No of open positions: 1
n About Signzy
n Signzy is an AI-powered RPA platform designed for financial services. Our platform can
n automate even the most complex workflows and decision-making processes into real-time APIs.
n Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over
n 200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in India
n and a top 3 acquiring bank in the US. We have strong global partnerships, including with
n Mastercard, and offices in New York and Dubai, serving customers worldwide. Our product team
n of 120+ people is based in Bangalore, building cutting-edge global AI products.
n Working at Signzy
n At Signzy, we embrace technology and innovation to develop outstanding products. We're a
n tech-savvy team backed by investors passionate about creating innovative solutions. Join us
n and be part of the future of financial services technology!
n Job Description
n As a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring the
n smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues.
n This role involves working closely with both internal and external stakeholders to provide
n high-quality support, ensuring compliance and security in financial transactions.
n Job Requirements
n Experience in troubleshooting production issues in SaaS / fintech systems.




n Robust understanding of REST APIs, request/response handling, and hands-on experience with Postman.
n Basic knowledge of n8n workflows & JavaScript ( like conditions, functions etc..) for debugging.
n Comfortable working with Linux environments, logs, and basic scripting.
n Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).
n Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.
n Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.
n Strong problem-solving skills and ability to handle client-facing technical support scenarios.
n - Soft Skills:
n - Excellent problem-solving skills with a methodical approach.
n - Strong written and oral communication skills, able to explain
n technical solutions in simple terms.
n - Ability to provide step-by-step technical help, both written and verbal.
n - Experience in customer service or support roles, with an ability to manage
n multiple priorities.
n - Additional:
n - Bachelor's degree in Information Technology, Computer Science, or relevant
n field.
n - Experience in supporting API and digital KYC in financial institutions is highly
n desirable.
n - Startup experience is a plus.
n This is your opportunity to work with cutting-edge technology in the financial services industry
n and play a pivotal role in ensuring the integrity and security of financial transactions.

📌 Product Support Engineer (Bengaluru)
🏢 Signzy
📍 Bengaluru