Job Description Job Title: Customer Support Associate
n Client: Premium Consumer Electronics & Technology Client
n Location: Mohali
n About the Role
n Join Teleperformance, a global leader in customer experience management, and become part of a premium consumer electronics and technology brand. The role involves interacting with customers, resolving queries, providing product and service support, and delivering a world-class customer experience.
n Key Responsibilities
n Handle customer interactions through designated support channels.
n Resolve customer concerns efficiently while maintaining service quality standards.
n Deliver exceptional customer experience and represent the brand professionally.
n Meet productivity, quality, and performance metrics.
n Maintain accurate records of customer interactions.
n Compensation & Rewards
n Annual CTC: ₹4.15 LPA
n Monthly CTC: ₹34,000
n Approximate Monthly In-Hand Salary: ₹29,000
n Performance Linked Incentive (PLI):



₹1,700 per month upon target achievement (eligible from the 3rd month).
n Annual PLI: ₹20,000+ (Approx.)
n Additional Incentives: As per company policy for exceptional performance.
n Work Schedule
n 5 working days per week
n 9-hour rotational shifts (including a 1-hour break)
n Effective working hours: 8 hours per day
n Rotational weekly offs
n Eligibility
n Undergraduate and Graduate candidates can apply.
n Freshers and experienced candidates are welcome.
n Minimum age: 18 years.
n Candidates pursuing regular/full time courses are not eligible.
n Interview Process
n HR Round
n Assessment
n Final Round
n Leave Policy - No planned leave is allowed during the first 3 months of employment.
n Additional Benefits
n Night shift cab facility for female employees (9:00 PM – 6:00 AM).
n Apply - || (phone hidden)

📌 Customer Support Specialist (Kashipur)
🏢 TP
📍 Kashipur