Job Description:

- Owns and builds SOPs across operations function

- Execute data analysis and adopt the Six Sigma methodology to identify the root cause of customer journey and improve the same.

- Conduct stakeholder meeting to execute the actionable items and make sure it is meeting the deadline

- Builds processes to drive efficiency in key areas- Cost, CX, and Scalability: executing CX metrics and driving scalable solutions

- Works with product team to give feedback & co-create ops journey: app features, steps, design

- Conducts time & motion studies and workflow analysis to identify critical tasks & set productivity standards

- Works with ground teams to identify operational risks and structurally mitigate them

- Improve productivity through the development of robust and effective operational best practices.

- Experience in planning and leading process reengineering interventions at a large scale would be desirable.

📌 Specialist - Business Analyst (India)
🏢 Pplanet HR Services
📍 India