- Responsible to handle an area for recovery of Loans
- Responsible for local field collection managing vendors
- Responsible for collection efficiency and cost of collections for the assigned area
- Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
- Responsible to review account allocations and collections targets by bucket to agencies/ in house team
- Regularly follow up with the default customers through a dedicated team
- Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force
- Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same
- Making sure that there is adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise
- Ensuring that detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly
- Collaborate with legal team to ensure legal action is taken on specified cases
- Building relationships with key clients to ensure timely collections are made
- Determine suitable tactics or strategies for timely collections.