Job Description:
Job Purpose:
The role entails managing and leading a team of Senior Product Managers and Product Managers to deliver the results of all the segments in the Gold Loan Vertical
Roles & Responsibilities:
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Handle a team of Senior Product Managers and Product Managers
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Team-oriented with different departments and create a best-in-class digital journey for the Gold Loan Segment
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Empower Sales Leadership with New Product and Product Innovation
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Train partners on product & policy
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Business trend analysis and exploring new avenues to generate more business
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Driving contests and R&R; - Managing Compliance and Audit queries for the business
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Empowering the Sales Team with the required support to achieve the budgeted numbers
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Recommend process changes in order to improve service efficiency and quality across the assigned area
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Budget and P & L locations wise as well as business segments wise to be prepared
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Leverage in-house synergies through collaboration with internal stakeholders
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Managerial & Leadership Responsibilities:
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Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
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Attract and retain best-in-class talent for key roles in their reporting structure
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Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements