Job Description Job Summary
n We are looking for a customer-focused and proactive Customer Support Executive to provide exceptional support to our customers. The ideal candidate will handle customer queries, resolve issues promptly, and ensure a positive customer experience while maintaining high service standards.
n Key Responsibilities
n • Respond to customer queries via phone, email, and chat in a timely and professional manner.
n • Resolve customer complaints and provide appropriate solutions.
n • Record customer interactions and maintain accurate records in the CRM system.
n • Escalate complex issues to the relevant teams and follow up until resolution.
n • Coordinate with internal departments to ensure timely issue resolution.
n • Educate customers about products, services, and best practices.
n • Maintain customer satisfaction by providing prompt and effective support.




n • Prepare daily and weekly customer support reports.
n • Ensure adherence to company policies and service quality standards.
n Required Skills
n • Excellent verbal and written communication skills.
n • Robust problem-solving and analytical abilities.
n • Customer-centric attitude with good interpersonal skills.
n • Ability to multitask and work under pressure.
n • Basic knowledge of MS Office (Excel, Word, PowerPoint).
n • Familiarity with CRM software is an added advantage.
n Qualifications
n • Bachelor's degree in any discipline.
n • 0–2 years of experience in customer support, customer service, or a similar role.
n • Strong verbal and written communication skills in English and Hindi, Telugu are mandatory.

📌 Customer Support Executive (Mumbai)
🏢 Kritsnam Technologies
📍 Mumbai