My True Match is India's first pre-marital compatibility, verification, and due diligence platform designed to help individuals and families make informed marriage decisions. Through psychologist-led compatibility assessments, background verification services, and expert horoscope analysis, we bring trust, transparency, and compatibility to the matrimonial journey.

Job Summary

We are seeking a Customer Support Specialist to deliver exceptional customer experiences and assist clients throughout their journey with My True Match. This is a full-time onsite role based in North Bengaluru, where you will work closely with cross-functional teams to ensure seamless customer support and service delivery.

Key Responsibilities

- Handle customer inquiries through phone, Whats App, email, and chat.
- Guide customers through onboarding and service processes.
- Explain platform services, assessments, and report timelines.
- Follow up with prospective and existing customers.
- Resolve customer concerns professionally and efficiently.
- Maintain accurate customer records and communication logs.




- Coordinate with internal teams to ensure smooth service delivery.
- Collect customer feedback and help improve customer experience.
- Build positive relationships with customers and maintain high satisfaction levels.

Requirements

- Bachelor's degree in any discipline.
- 0–3 years of experience in customer support, customer service, telecalling, or client relations.
- Excellent communication skills in English and local languages.
- Comfortable working in a fast-paced onsite environment.
- Experience in matrimony, counseling, relationship services, or wellness industries is a plus.

Work Model

Full-time onsite role.

Based in North Bengaluru, Karnataka.

Collaborative office environment with opportunities to work closely with cross-functional teams.

Why Join Us?

Become part of an exciting startup.

Competitive salary and performance incentives.

Collaborative and supportive office culture.

Growth and learning opportunities.

Purpose-driven team workplace.

Work Location: Onsite – North Bangalore

📌 Executive - Customer Experience (Yelahanka)
🏢 My True Match (P
📍 Yelahanka