Job Description:

Roles and Responsibilities

1. Drive Working Capital Improvement & Cash Flow Optimization

- Identify opportunities to improve cash flow and reduce outstanding receivables across e-commerce channels.
- Analyze customer payment behavior, aging trends, and collection efficiencies to minimize bad debts and overdue balances.
- Support profit improvement initiatives by identifying revenue leakages, deduction trends, and recovery opportunities.
- Collaborate with finance and commercial teams to strengthen collection processes and improve DSO (Days Sales Outstanding).

2. E-commerce Accounts Receivable Management & Collections
- Drive timely collections against monthly, quarterly, and annual targets for all e-commerce customers and marketplaces.
- Monitor customer-wise outstanding balances and proactively follow up with internal and external stakeholders for collections.
- Review and reconcile receivables against customer remittances, deductions, claims, and settlements.
- Download and analyze transactional data from SAP and other systems to identify pricing discrepancies, short payments, and recoverable deductions.
- Ensure timely closure of overdue invoices, disputed items, and collection escalations.
- Prepare collection forecasts and periodic MIS reports for management review.
- Conduct aging analysis and prioritize high-risk accounts for collection actions.

3. Deduction Management, Credit Notes & Debit Notes Processing
- Validate and resolve customer claims relating to trade discounts, pricing differences, promotional schemes, returns, and logistics deductions.
- Process and issue Credit Notes (CN) and Debit Notes (DN) accurately and within defined timelines.
- Raise and track customer debit/credit adjustments through DMS and ERP systems.
- Reconcile deductions with approved commercial agreements and ensure proper accounting treatment.




- Minimize deduction leakage through effective validation, negotiation, and dispute resolution.

4. SOP Compliance, Controls & Process Excellence
- Ensure adherence to finance policies, internal controls, and standard operating procedures.
- Drive automation initiatives for provisions, balance confirmations, receivable tracking, and credit note management.
- Maintain accurate customer master data and credit management records.
- Perform periodic GL reconciliations for discounts, returns, provisions, deductions, and receivables accounts.
- Facilitate timely closure of financial periods through accurate provisioning and settlement tracking.
- Strengthen governance by ensuring compliance with audit requirements and control frameworks.
- Identify and implement process improvement opportunities to enhance efficiency and accuracy.

5. Reconciliation & Dispute Resolution
- Perform customer account reconciliations and obtain periodic balance confirmations.
- Investigate and resolve invoice disputes, claim mismatches, short payments, and unapplied receipts.
- Coordinate with sales, customer service, supply chain, and finance stakeholders to close open items.
- Monitor unapplied cash, advances, customer deposits, and disputed receivables for timely resolution.
- Ensure prompt closure of returns, rebates, discounts, promotional claims, and pricing disputes.

6. Business Partnering & Stakeholder Management
- Partner with Sales, Key Account Managers, E-commerce teams, and Finance stakeholders to support business decisions.
- Act as the single point of contact for AR-related commercial and collection issues.
- Provide insights on customer payment trends, collection risks, deduction patterns, and credit exposure.
- Build robust relationships with marketplace partners, customers, and internal teams to facilitate faster collections and dispute resolution.
- Drive cross-functional alignment to ensure achievement of collection targets and working capital objectives.

📌 Senior Executive - Ecommerce Commercial (Accounts Receivable) (Karnataka)
🏢 Aditya Birla Group
📍 Karnataka