Position: Desktop Engineer

Location: Piplod - Surat

Experience: 2 - 4 Years

Industries: Chemical

Responsibilities:

- End-end responsibility to resolve end user’s tickets related to hardware & software. Complete end user computing support.
- As a Support Analyst, candidate will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool




- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- SLA Adherence
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles

Required Skills

- Logical thinking.
- Organizing.
- Positive in communication
- Problem - solving

Required Qualification: - Any Graduation

Salary:- Upto 4.50 LPA

If you are interested for this opening please send updated resume on same mail with following details.

Total No. of Years Experience :-

Current CTC :-

Expected CTC :-

Notice Period :-

📌 Desktop Engineer (Surat)
🏢 Quality HR India
📍 Surat