/n At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.
/n With a growing portfolio of international brands such as Bissell, Narwal, Yale, and Eco Flow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.
/n Key Responsibilities
/n • Handle inbound & outbound customer calls, emails, and chats related to premium home appliances.
/n • Assist customers with product unboxing, usage guidance, troubleshooting, and maintenance queries.
/n • Log and track customer complaints, warranty claims, and service requests in the CRM (Zoho).
/n • Coordinate with demo experts, service centers, and logistics teams for faster resolution.
/n • Maintain high standards of service quality aligned with global customer experience benchmarks.
/n Key Skills & Competencies
/n • Robust communication skills in English & Hindi; regional languages are an advantage.
/n • High empathy and patience while interacting with premium customers.
/n • Basic technical troubleshooting ability for home appliances.
/n • Good typing speed and proficiency in computer applications; CRM experience preferred.
/n • Prior experience (1–2 years) in customer care for consumer durables/electronics.
📌 Customer Experience Associate (Surat)
🏢 GripIt
📍 Surat
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