:
Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to the commercial clients.
The Incumbent works as part of a multi-functional team.
This involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Focus on client retention, renewals & price increase & up-selling
Compliant Management- To identify & resolve customer complaints within the specific timelines
Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
To provide recommendations & suggestions to the branch for the improvement
Conduct regular reviews & terminate the non-revival accounts
SPOC for Branch Renewals
Total concentration on Renewal business only
Sole Responsible
On-time CCM/SQS/SQA
Timely Terminations
Coordination between Customers & Operations
Increase in Branch New Sales as Branch CSEs can focus only on New sales
Reduction in Outstanding
Lead Generation
Key Result Areas:
Advance Renewal Followup / CCM
Customer Objection Handling - with the help of operation
Renewal letter with PI
Regular follow-up for renewal and updation in the Renewal portal
OCC entry from the Renewal portal
Timely termination from the renewal portal
Outstanding followup
SQA
Competencies (Skills essential to the role):
Explicit communication skills.
Attentiveness.
Ability to use positive language.
Time management skills
Data Analysis
Role Type / Key working relationships:
Productivity Improvement
Renewal % Improvement
Effective review customer wise
Process Understanding and Implementation
Renewal Portal Usage in Totality
Increase in Branch Recent Sales
Requirements
Educational Qualification / Other Requirement:
Any Degree
Two wheeler Licence
Benefits
What can you expect from RPCI?
Our values lie at the core of our mission and vision.
We believe that it’s our people who make our company what it is.
We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation
DEI statement: At RPCI, we believe in commitment to build an inclusive, diverse workplace welcoming to people of all backgrounds.
Required Skill Profession
Sales Representatives, Services
📌 Customer Development Executive Central Delhi New Delhi
🏢 Rentokil Initial
📍 New Delhi
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