Responsibilities
Provides hands-on 24x7 incident support, including acknowledgment, triage, coordination, and documentation.
Acknowledge and triage incidents within SLA.
Coordinate mitigation and stakeholder updates.
Support CR creation and change validation.
Document RCAs and lessons learned.
Required Skills
2–5 years operations or support experience.
Comfortable working in on-call or shift-based settings.
Desirable Skills
Experience in product launch operations.
Familiarity with subscription and pricing changes.
Knowledge of portfolio-level release management.
Education Qualification
Not specified.
📌 Incident Change Management Bengaluru (India)
🏢 Ascendion
📍 India
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