Short Brief on role: The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level.
Key Responsibilities:
Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters.
Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools.
Longstanding units follow-up with customers.
Perform timely system related updates.
Requirements and Specific Skills:
Graduate
Communication skills (written & oral, both in English & relevant vernacular language).
Systems savvy and basic exposure to MS-Office applications.
Demonstrable team-player skills and ability to meet timelines and deadlines.