Help design, build and continuously improve the clients online platform.
Research, suggest and implement new technology solutions following best practices/standards.
Take responsibility for the resiliency and availability of different products.
Be a productive member of the team.
Requirements
Leads with 8+ Years Experience in ITIL/Support, status reporting and incident management.
Lead a support team of 5+ members.
Manage ITIL-based Incident, Change, and Problem Management.
Oversee Azure Cloud and Data Production Support Operations.
Ensure SLA adherence and drive technical debt reduction initiatives.
Prepare and present issue/incident status reports for leadership reviews.
Manage stakeholders and handle escalations effectively.
Demonstrate robust ownership and excellent communication skills.
Hands-on experience with Azure Data Factory (ADF), Azure Databricks (ADB), Python, SQL, Dynatrace Monitoring, and troubleshooting.
Strong troubleshooting and issue resolution skills.
Experience with ITIL/ServiceNow.
Azure Cloud and Data Production Support Operations.
ITIL/ServiceNow – Incident, Change, and Problem Management.
Solid troubleshooting and issue resolution skills.
Hands-on experience with Azure Data Factory (ADF), Azure Databricks (ADB), Python, SQL, Dynatrace Monitoring, and troubleshooting.
Benefits
A challenging, innovating workplace.
Opportunities for learning where needed.