JOB ROLE & RESPONSIBILITIES:
Identify suitable Movin Service Providers (MSP) for Last Mile and First Mile operations across the country.
Monitor existing MSPs. Maintain customer relationships to improve service and identify growth opportunities.
Coordinate with departments to setup MSPs to monitor services on a daily basis.
Audits MSP processes to ensure compliance and identify possible optimization.
Implements safety procedures and policies with MSPs to provide a secure, proficient work workplace.
Implements New MSPs Initiates and performs training for MSP representatives to ensure UPS policies and procedures are communicated to the MSP.
Works with the region functions to develop new MSP contracts, reporting templates, tools and service agreements.
Coordinates day to day business, reports, BSC, Volume growth, Vehicle appearance.
Creates strong contact with relevant MSPs to identify potential strategic MSPs.
Sets up Business Plan for relevant MSP businesses to support the MOVIN Business Planning process.
Train the MSPs on using MOVIN Operations process to ensure consistency to MOVIN and customer systems.
Trains the MSPs on MOVIN services and share MOVIN's methodology and best practices to lead the MSP to become an effective strategic partner to provide best service for best rates.
Maintain quality control documents to maintain standards.
Create standard operating procedures for the training group to promote consistency and improve performance.
Work with others throughout the district to troubleshoot system, operational, and service inefficiencies and create new processes that result in improved performance.
Assists in monthly business plan reviews with MSPs to identify and address performance issues. Implements solution support of effective, practical plans to minimize cost/mile and maximize performance by meeting service commitments.
Educational Qualifications:
Bachelor's Degree or equivalent
Relevant Experience:
10 years of relevant experience including at least three years of supervisory experience.