Job Title: Account Manager Medical Billing & Collections

Location: Faridabad, Haryana, India

Function: International Operations Healthcare Revenue Cycle Management (UK Process)

About the Role

We are looking for a detail-oriented Account Manager to manage end-to-end medical billing, collections, and revenue cycle activities for our UK healthcare clients. The role combines accurate invoicing, proactive debt recovery, and patient/insurer communication, with strict adherence to UK healthcare billing and GDPR compliance standards.

Key Responsibilities

Billing & Invoicing
Generate and send accurate invoices to patients, insurance companies, solicitors, and embassies
Verify patient and insurance details prior to invoicing
Maintain billing fee schedules and ensure correct payment posting
Identify and resolve billing discrepancies

Revenue Cycle & Collections
Manage end-to-end Revenue Cycle Management (RCM), including claims tracking and outstanding balances
Monitor aged debt reports and follow up on overdue accounts via calls, emails, and reminders
Escalate high-risk or delinquent accounts as needed
Coordinate with internal teams and external stakeholders to resolve disputes and improve collection efficiency





Patient & Insurance Communication
Handle inbound and outbound calls with patients, insurers, and other stakeholders
Resolve queries related to invoices, payments, and account balances
Provide transparent payment guidance with qualified, empathetic communication
Accurately document call details and update account records

Compliance & Documentation
Ensure full compliance with UK healthcare billing standards and GDPR
Maintain accurate records of billing, collections, and communications
Adhere to internal policies and regulatory audit requirements

Key Skills Required Medical Billing | Revenue Cycle Management (RCM) | Collections & Accounts Receivable | Delinquency Management | Query Resolution | Data Regulation Compliance | Customer Communication (Voice and email)

Eligibility
Graduate in any discipline
Prior experience in medical billing, RCM, or collections for international (preferably UK) healthcare clients preferred
Solid communication skills (voice inbound/outbound and emails)
Comfortable working in UK shift hours
Minimum 1+ year of international collections experience (US, U.K) is required

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