Role & responsibilities
Monitor application health and system performance.
Investigate and resolve application issues and incidents.
Provide L1/L2/L3 application support based on role.
Analyze logs and identify root causes of issues.
Execute SQL queries for data validation and troubleshooting.
Coordinate with developers to resolve defects.
Perform application deployments and release support.
Create and maintain support documentation and knowledge articles.
Manage tickets using tools like ServiceNow, Jira, or Remedy.
Meet SLA targets for incident resolution and service requests.
Support production, UAT, and staging settings.
Participate in on-call or shift support if required.
📌 Application Support Engineer Immediate Joiner Only Mumbai
🏢 Clover Infotech
📍 Mumbai
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