Associate customer success manager role is responsible for overseeing, forecasting, and closing subscription renewals in their assigned book of business.
You will have direct engagement with customers, work collaboratively with the overall account team consisting of Sales, Customer Success, Services and Support. Your primary goals will be to maximize retention, minimize churn, and uncover upsell/cross-sell prospects for current products and services
Responsibilities
Description
Manage and own a high-volume, transactional SaaS renewals portfolio , ensuring timely and accurate contract execution.
Engage proactively with customers approximately 120 days prior to subscription expiration to discuss renewal terms, pricing, and value realization.
Propose and position service renewals, training credits, and premium support packages to drive customer success and retention.
Identify and execute co-terming opportunities to streamline customer transactions and simplify contract management.
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