We are looking for an organized and proactive Astrologer Coordinator to manage the day-to-day coordination of our astrologers. The ideal candidate will ensure smooth operations, maintain astrologer availability, monitor performance, resolve operational issues, and help improve customer experience.
Key Responsibilities
Coordinate with astrologers regarding their daily availability and schedules.
Ensure astrologers are online as per assigned shifts.
Monitor consultation quality, response time, and customer satisfaction.
Handle astrologer onboarding, training, and documentation.
Resolve operational issues and provide timely support to astrologers.
Track astrologer performance and prepare daily/weekly reports.
Coordinate with the Sales, Marketing, and Customer Support teams for campaigns and promotions.
Maintain accurate records of astrologer profiles and performance metrics.
Ensure platform policies and quality standards are followed.
Requirements
Bachelor's degree in any discipline.
13 years of experience in operations, coordination, customer support
Strong communication and interpersonal skills.
Valuable organizational and multitasking abilities.
Proficiency in MS Excel/Google Sheets.
Ability to work in a quick-paced setting and handle multiple priorities.
Problem-solving mindset with attention to detail.
Preferred Skills
Experience working with service professionals or online consultation platforms.
Basic understanding of CRM tools.
Ability to analyze reports and improve operational efficiency.
📌 Astrologer Coordinator Gurugram (India)
🏢 Foreastro
📍 India
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