Required Skills

Amazon Connect (AWS Connect) Mandatory

Contact Center Solution Development

Amazon Connect Flows & Routing

Contact Flows & Queue Configuration

IVR Development & Customization

AWS Lambda Integration

Amazon Lex Integration (Preferred)

API Integrations

Cloud Telephony Solutions

Troubleshooting & Production Support

Key Responsibilities
Design, develop, and implement Amazon Connect contact center solutions.
Build and customize IVR workflows, contact flows, queues, routing profiles, and call flows.
Integrate Amazon Connect with AWS Lambda, APIs, CRM, and enterprise applications.
Troubleshoot production issues and optimize contact center performance.
Collaborate with business and technical teams to deliver scalable customer service solutions.
Participate in testing, deployments, enhancements, and ongoing platform support.
Follow development best practices and ensure high availability of contact center applications.

📌 Aws Connect Developer Hyderabad (India)
🏢 Cerebra
📍 India