We are seeking a skilled and proactive BSS/OSS Support Engineer to manage, monitor, troubleshoot, and support telecom and ISP operation management systems.
Key Responsibilities
RADIUS / AAA Support
Billing System Support
IP Log Management
NMS (Network Management System) Support
ACS (Auto Configuration Server) Support
General Support Activities
Provide L1/L2 technical support for BSS/OSS applications.
Analyze application logs and database records for issue resolution.
Escalate complex issues to development or infrastructure teams.
Maintain incident, problem, and change management records.
Prepare technical documentation, SOPs, and knowledge base articles.
Participate in 24x7 support rotation when required.
Soft Skills
Solid troubleshooting and analytical skills.
Good communication and customer-handling abilities.
Ability to work under pressure and meet SLA timelines.
Team collaboration and coordination skills.
Documentation and reporting skills.
Qualifications
Any Graduate
Preferred Experience
Experience in ISP or telecom support environments.
Exposure to AAA, Billing, NMS, ACS, and IPDR/IP Log Management systems.
Knowledge of Docker, Jenkins, and CI/CD is a plus.
Experience with ELK Stack / OpenSearch for log analysis is desirable.
Familiarity with Spring Boot, REST APIs, and integration troubleshooting is beneficial.
What We Offer
Opportunity to work on carrier-grade BSS/OSS platforms.
Exposure to AAA, Billing, NMS, ACS, and telecom technologies.
Team-oriented and innovative work setting.
Career growth opportunities in telecom and network operations.
Competitive salary and benefits package.