Monitor and evaluate counsellor calls to ensure quality, compliance, communication standards, and customer satisfaction.
Key Responsibilities -
1. Monitor recorded/live calls.
1. Evaluate calls using QA scorecards.
1. Provide feedback and coaching.
1. Identify training needs.
1. Prepare QA reports.
1. Ensure process and compliance adherence.
1. Work with managers to improve performance.
Requirements
Graduate in any discipline.
1–3 years in Call Quality/QA/BPO/Customer Support.
Excellent communication skills.
Knowledge of MS Excel and reporting.
Attention to detail and analytical skills.
Preferred : Experience in Education, EdTech, Counselling, or BPO quality processes. Pay: ₹20,000.00 - ₹30,000.00 per month
Advantages
Commuter assistance
Health insurance
Provident Fund