We are hiring Customer Support Executives for a leading E-commerce Chat Process. The role involves assisting customers through chat by resolving queries related to orders, deliveries, returns, refunds, payments, account-related concerns, and other service requests while delivering an exceptional customer experience.

The ideal candidate should have excellent written communication skills, a customer-centric approach, and the ability to multitask in a quick-paced workplace.

Key Responsibilities
Handle customer queries via chat in a skilled and timely manner.
Assist customers with order tracking, delivery updates, cancellations, returns, exchanges, and refund requests.
Resolve payment, account, and product-related concerns efficiently.
Provide accurate information regarding company policies, offers, and services.
Escalate complex customer issues to the appropriate teams when required.
Maintain accurate records of customer interactions in the system.
Ensure high levels of customer satisfaction while meeting quality and productivity targets.
Follow company policies, quality standards, and compliance guidelines.

📌 Chat Support Executive Chandigarh (India)
🏢 TP
📍 India