Key ResponsibilitiesAccept and process luggage and parcel bookings accurately. Verify customer details, shipment information, and documentation. Generate booking receipts, invoices, and transport documents.
Coordinate with branch offices, drivers, conductors, and loading teams for timely movement of consignments. Track luggage shipments and provide regular status updates to customers. Ensure proper labeling, weighing, and handling of luggage and parcels.
Resolve customer queries, complaints, and delivery issues promptly. Maintain daily booking, dispatch, and delivery records. Coordinate with the accounts team for cash collections and daily reconciliation.
Monitor pending deliveries and follow up with destination branches. Ensure compliance with company SOPs and safety guidelines. Prepare daily, weekly, and monthly operational reports. Coordinate with cargo agents and business partners to maximize booking volumes.
Escalate operational issues such as delays, damages, shortages, or missing consignments to the reporting manager. Support branch initiatives to improve customer satisfaction and increase luggage revenue.