We are hiring an experienced Command Center Manager / NOC Operations Manager for one of our prestigious clients. We are looking for specialists with solid expertise in 24x7 Command Center Operations, Infrastructure Monitoring, ITSM Processes, and Operations Leadership.
Role: Command Center Manager / NOC Operations Manager
Experience: 4+ Years
Job Type: Full-Time
Work Mode: Hybrid / Onsite
Location: Bangalore
Key Responsibilities
Lead and manage 24x7 Command Center / NOC Operations ensuring high availability of IT infrastructure and business-critical applications.
Drive Infrastructure Monitoring, Event Management, Alert Management, and proactive incident detection.
Manage Major Incidents, escalations, stakeholder communications, and ensure SLA compliance.
Oversee Incident, Problem, and Change Management processes following ITIL best practices.
Lead service delivery, operational governance, and continuous service improvement initiatives.
Configure and optimize monitoring tools, alert thresholds, and event correlation to reduce false positives.
Collaborate with Infrastructure,
Network, Cloud, Security, and Application Support teams for faster incident resolution.
Develop operational dashboards, KPI reports, RCA documentation, and executive status reports.
Mentor and manage Command Center teams while driving operational excellence.
Identify opportunities for automation to improve operational efficiency.
Mandatory Skills
Command Center / NOC Operations Leadership
Infrastructure Monitoring & Alert Management
ITSM Processes (Incident, Problem & Change Management)
Major Incident Management
ServiceNow / Remedy
ITIL Framework
SLA & Service Delivery Management
Operations Governance
Escalation Management
Positive-to-Have Skills
PowerShell / Python / Shell Scripting
Process Automation
Data Center Migration & Transformation
Disaster Recovery (DR) & Business Continuity
AWS / Azure / GCP Monitoring
Citrix Infrastructure
VMware
Windows & Linux Infrastructure