Roles and Responsibilities
Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
Investigating and solving customer service complaints.
Strategizing and monitoring the daily activities of customer service operations.
Maintaining documentation pertaining to customer service department activities.
Performing additional duties where needed.
Assisting with the development and implementation of service policies and explaining these to staff and customers.
Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives.
Provides coaching and guidance for performance improvement and development; directs and oversees the training of recent representatives.





Education and Skills Requirement
1+ years of work experience in a similar position.
Proficient knowledge of customer service, and standard office practices and procedures.
Proficient computer skills.
Proficient standard office equipment skills.
Outstanding communication skills, both written and verbal.
Solid people skills.
Excellent phone etiquette.
Outstanding organizational skills.

Pay: Up to ₹28,000.00 per month

Advantages
Health insurance
Provident Fund

Work Location: In person

📌 Customer Service Representative Bengaluru
🏢 Enagic India Kangen Water
📍 Bengaluru