Key Responsibilities:
Attend and manage leads from website, phone, WhatsApp, and other channels.
Understand customer requirements and suggest suitable window covering solutions.
Prepare and send quotations to customers.
Coordinate with customers and internal teams for order execution.
Maintain CRM records and follow up on enquiries until closure.
Build solid customer relationships and ensure timely communication
Call Center Customer Service Representatives are primarily responsible for providing excellent customer service and resolving customer queries.
Answering customer inquiries and resolving their issues in a timely and effective manner.