Auto Starke Energy is looking for a Customer Relationship Executive (CRE) to manage customer interactions, provide excellent support, and ensure a seamless customer experience throughout the sales and after-sales journey. We welcome enthusiastic freshers who possess good communication skills and a customer-first attitude.
Key Responsibilities
Handle customer inquiries through phone calls, WhatsApp, email, and walk-ins.
Assist customers with product information, bookings, delivery updates, and service-related queries.
Follow up with prospective customers and maintain regular communication.
Coordinate with the sales, service, and delivery teams to ensure timely customer support.
Maintain accurate customer records and update the CRM/database.
Schedule customer appointments and test rides when required.
Collect customer feedback and help resolve complaints professionally.
Build and maintain solid relationships with customers to enhance satisfaction and retention.
Prepare daily follow-up reports and customer interaction reports.
Requirements
Bachelor's degree in any discipline.
Freshers are encouraged to apply.
0–2 years of experience in customer service, sales support, or a similar role is an added advantage.
Good communication skills in Malayalam and English. Knowledge of Hindi is an advantage.
Basic knowledge of MS Office (Excel, Word, Outlook).
Robust interpersonal and problem-solving skills.
Positive attitude and willingness to learn.
Ability to multitask and work in a fast-paced environment.
Preferred Skills
Customer-focused approach.
Good telephone etiquette.
Time management and organizational skills.
Team player with a professional attitude.
What We Offer
Training and career growth opportunities.
Friendly and supportive work environment.
Performance-based incentives (as applicable).
Opportunity to build a career in the electric vehicle industry.