Customer Relationship Executive (CRE) –
Manage customer enquiries through calls, emails, WhatsApp, and walk-ins.
Build and maintain robust relationships with prospective and existing clients.
Understand customer requirements and recommend suitable interior solutions.
Coordinate appointments between clients and the design/sales team.
Follow up on leads and convert enquiries into qualified business opportunities.
Maintain accurate customer records in the CRM system.
Ensure timely response to all customer queries and service requests.
Coordinate with design, production, and installation teams for smooth project execution.
Provide regular project updates to clients throughout the execution process.
Handle customer feedback, concerns, and complaints professionally.
Ensure high levels of customer satisfaction and post-sales support.
Prepare quotations, proposals, and customer documentation as required.
Assist customers with product selection, specifications, and service information.
Track project milestones and communicate delivery timelines to clients.
Coordinate site visit schedules and client meetings.
Generate daily, weekly, and monthly customer interaction reports.
Maintain complete confidentiality of customer and company information.
Support sales targets through effective customer relationship management.
Identify opportunities for repeat business and customer referrals.
Ensure adherence to company policies and customer service standards.
Maintain skilled communication across all customer touchpoints.
Resolve customer issues promptly by coordinating with internal departments.
Monitor pending customer requests and ensure timely closure.
Assist in preparing customer contracts and order documentation.
Verify customer information and maintain accurate project records.
Build long-term customer loyalty through proactive engagement.
Collaborate with cross-functional teams to enhance customer experience.
Ensure proper documentation of customer interactions and follow-ups.
Represent the company with professionalism, integrity, and a customer-first approach.
Perform additional customer service and coordination responsibilities assigned by the management.
Pay: ₹14,000.00 - ₹25,000.00 per month
Benefits
Cell phone reimbursement
Commuter assistance
Versatile schedule
Health insurance
Internet reimbursement
Life insurance
Provident Fund