Manage and maintain customer relationships and ensure customer satisfaction.
Handle customer queries, complaints, and feedback through calls, messages, and emails.
Maintain accurate customer records and update CRM software regularly.
Coordinate with the Sales, Marketing, Dispatch, and Accounts teams for smooth order processing.
Follow up with customers regarding orders, payments, deliveries, and service issues.
Prepare daily, weekly, and monthly reports related to customers and sales activities.
Track leads, customer follow-ups, and conversion status.
Ensure timely resolution of customer complaints and maintain proper follow-up.
Analyze customer feedback and share significant insights with management.
Support the sales team in maintaining long-term customer relationships.
Pay: ₹15,000.00 - ₹20,000.00 per month
Perks
Cell phone reimbursement
Versatile schedule
Work Location: In person
📌 Crm Manager Palda
🏢 My Dream Foods
📍 Palda
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