We are looking for an AM/ Manager CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.
Role & responsibilities
Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
Coordination with bankers, channel partners, internal team, and other departments
Strategic & achieve the collection targets
Monitor the grievances and escalations received from customers
Ensure timely, accurate, and satisfactory solutions are provided to each of these queries.
Looking after the registry process at times .
Preferred candidate profile
A bachelors degree with a minimum of 3+ years of relevant experience
Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Robust problem-solving skills and the ability to handle customer inquiries and concerns effectively.
Familiarity with CRM software and tools.
Results-driven with a customer-centric mindset.
NOTE: We are looking candidates only from Real estate background.