​Location: NH Bypass, Kochi At Jayalakshmi Silks, we believe every customer interaction should create a lasting impression. We are looking for a Customer Relationship Manager who can build robust customer relationships, handle customer concerns with confidence, and support a high-quality shopping experience.

Key Responsibilities Build and maintain positive relationships with customers.

Handle customer enquiries, feedback, and complaints in a qualified manner.

Work closely with store teams to improve the customer experience.

Follow up with customers and help improve customer satisfaction and loyalty.

Maintain customer records and prepare basic reports whenever required. Requirements

5–8 years of experience in CRM or retail customer service.

Graduate in Marketing, Business Administration, or a related field.

Good communication and interpersonal skills.

Ability to handle customer concerns calmly and professionally.

Comfortable working in a fast-paced retail environment.

Why Join Jayalakshmi

Silks?

Be part of one of Kerala's leading retail brands.

Opportunity to work with an experienced and customer-focused team.

A workplace that values service, teamwork, and continuous learning.

📌 Customer Relationship Management Manager Ernakulam (India)
🏢 Jayalakshmi
📍 India