Role & responsibilities

Act as the single point of contact for customers after the sales booking.

Ensure seamless customer onboarding, agreement execution, and documentation.

Coordinate with Sales, Finance, Legal, Projects, and Accounts teams for smooth customer lifecycle management.

Address customer queries, requests, and complaints within defined turnaround times.

Maintain regular communication with customers regarding project milestones, payment schedules, and possession updates.

Monitor customer collections and coordinate with customers for timely payments.

Manage possession handover activities and ensure all documentation is completed.

Maintain accurate customer records in the CRM system.

Track customer feedback and recommend process improvements.

Ensure compliance with company policies, RERA guidelines, and customer service standards.

Preferred candidate profile

Excellent verbal and written communication skills.

Robust customer service orientation.

Positive coordination and stakeholder management skills.

Ability to handle customer escalations professionally.

Robust organizational and documentation skills.

Proficiency in MS Excel, MS Office, and CRM software.

📌 Customer Relationship Manager Ahmedabad
🏢 Arvind SmartSpaces
📍 Ahmedabad