We are a global healthcare company helping patients worldwide access affordable medicines.

We are looking for a Customer Support & Operations Executive (International Customers) to manage customer communication and online patient communities.

This is a full time, office-based role in Agra.

Key Responsibilities
Customer Support & Lead Management
Reply to patient queries via WhatsApp and email in a timely and polite manner
Follow up with patients for pending information or documents
Maintain and update leads in CRM (Zoho)
Request feedback and reviews from delivered customers
Community Management
Invite customers to join Facebook support groups
Moderate groups and respond to basic queries
Encourage patients to share stories or testimonials
Newsletter Support
Help organize common patient questions for newsletters
Monitor monthly newsletter distribution
Website Support (Occasional)
Add new products on Shopify as per given format
Sending Email and Linkedin messages to prospects.

Required Skills & Profile
Valuable written English communication
Comfortable using WhatsApp, email, Facebook
Basic computer skills (Google Sheets / Excel)
Patient, polite, and empathetic nature
Organized and responsible





Preferred Background (Not Mandatory)
Experience in healthcare / hospital / pharmacy / customer support
Graduates in B.Com / BBA / BA / B.Sc / Pharmacy preferred

Freshers with good English and learning attitude are welcome.

What We Offer
Stable full-time role
Training and clear processes
Friendly work setting
Opportunity to grow in healthcare operations

Please apply only if you are comfortable working in an office in Agra and handling patient communication.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Application Question(s)
We require grammatically correct 'written' English for this role. Do you have good written English (without using AI)? Please reply in Yes/No
Do you live in Agra? Please reply in Yes/No
Do you have experience in customer service role in Healthcare or Education or Hospitality industry? If yes, how many years of experience in any of the three industries? Please explain in detail. The answer to this would be one of the most important deciding factors.

Experience:
CRM software: 1 year (Required)
Customer service role: 1 year (Required)

Work Location: In person

📌 Customer Support & Operations Executive International Customers Agra (India)
🏢 EUDAICO HEALTH
📍 India