Company Description RMV Workforce LLP is a forward-thinking consulting firm in India that connects talent with opportunities across IT, Non-IT, and BPO domains. The company focuses on helping professionals elevate their careers while contributing to creative, industry-transforming projects. Team members work in a collaborative, inclusive environment that values diversity, problem-solving, and meaningful impact.
RMV Workforce LLP offers growth-oriented roles for individuals who seek to unlock their potential and participate in shaping the future of business.
Role Description The Customer Technical Support role is a full time, on-site position based in Gurugram. The individual in this role will handle customer inquiries, provide technical assistance, and resolve issues related to products or services via phone, email, and chat. Daily responsibilities include diagnosing and troubleshooting technical problems, guiding customers through solutions, and escalating complex cases when necessary.
The role also involves documenting issues, tracking resolutions,
and collaborating with internal teams to improve service quality and customer satisfaction. The person in this role is expected to maintain a professional, customer-focused approach and contribute to continuous process improvement.
Qualifications Candidates should possess strong Technical Support and Troubleshooting skills.
Candidates should possess solid Customer Support and Customer Satisfaction skills.
Candidates should possess good Analytical Skills to assess issues and identify effective solutions.
Excellent written and verbal communication skills in English and local languages.
Ability to work on-site in Gurugram and manage rotating shifts if required.
Experience in a technical support or customer service workplace, preferably in IT or BPO.
Familiarity with ticketing systems, CRM tools, and basic networking or software concepts.
Diploma or bachelor’s degree in any discipline, or equivalent relevant experience.