Position: Customer Service Associate (Back-office)

Industry: International BPO / Customer Support

Location: Wanowrie, Pune

Job Type: Full time | Work from Office

Shift: US Night Shift

Experience: Freshers Welcome

Qualification: Undergraduate / Graduate

About the Role

We are hiring on behalf of our client for a Customer Service Associate (Back-office) role. We are looking for enthusiastic and motivated freshers with excellent verbal and written English communication skills. If you're eager to learn, customer-focused, and looking to build your career in the international BPO industry, we'd love to hear from you.

Key Responsibilities
Respond to customer queries through email and chat in a timely and qualified manner.
Provide accurate information and effective resolutions to customer concerns.




Maintain customer records and update case details in the CRM system.
Escalate complex issues to the appropriate team when required.
Meet quality standards, productivity targets, and SLA requirements.
Deliver an exceptional customer experience with every interaction.

Requirements
Freshers are welcome to apply.
Undergraduate or Graduate.
Excellent verbal and written English communication skills (Mandatory).
Valuable typing speed and basic computer knowledge.
Basic understanding of MS Office and willingness to learn CRM tools.
Strong customer service attitude and problem-solving skills.
Willingness to work in the US Night Shift.
Immediate joiners are preferred.

📌 Customer Service Associate Back Office International Process Pune (India)
🏢 Globalrise Human resource Management Private
📍 India