You will be driving Delivery Excellence activities for 15 to 20 projects in one or more accounts in verticals.
You will contribute to improve CSAT, reduce customer complaints and customer reported defects in the deliveries of associated projects & accounts.
Be part of Customer status calls, customer reviews and enable projects addressing any issues from customer
Regularly report and discuss projects health status (RAG) with Engineering Managers/ Leaders
Contribute across engagement lifecycles for MSPs , starting pursuit ( RFP / RFI), Due diligence, Transition, Steady State & Continual service Improvement
Be part of accounts Governance reviews, Operational Reviews, Internal team meetings
Support EMs in activities like defining project methodologies, execution approach, planning, estimation, risks management and reviews.
Review project planning artifacts and engineering artifacts to ensure First Time Right / Quality at source.




Support EMs in defining KPI/ metrics for the projects, accounts, track periodically and publish to management.
Provide necessary training, orientation, mentoring to the Engineering teams on process & quality topics.
Experience of auditing projects for process compliance during the entire SDLC (Waterfall, Iterative, Agile etc.)
Contribute/ drive Quality reviews and improvement initiatives across

Knowledge areas
SDLC (Secure, Agile, Iterative, Waterfall etc.)
Should possess valuable communication & articulation skills (Oral & Written)
Knowledge of implementation of CMMI/ ISO 9001/ ISO 20K/ CSM / IQA is beneficial.
Knowledge of ALM tools like Jira, ADO, Version One, Rally etc.
Knowledge on improvement tools like ITIL / lean / six sigma will be beneficial.

📌 Delivery Excellence Bengaluru (India)
🏢 ALTIMETRIK
📍 India