Key Result Areas (KRAs)
Customer Support
Respond to customer calls, emails, and queries promptly.
Provide accurate information and assistance to customers.
Issue Resolution
Handle customer complaints and resolve issues within the agreed timeline.
Escalate unresolved concerns to the relevant team.
Order & Service Coordination
Track customer orders and provide status updates.
Coordinate with Sales, Operations, Logistics, and Finance teams for smooth execution.
Customer Satisfaction
Ensure a positive customer experience in every interaction.
Follow up with customers to confirm issue resolution.
Data Management
Maintain accurate customer records and communication logs.
Update CRM and other systems regularly.
📌 Customer Care Executive Gurugram (India)
🏢 Fia Technology Services
📍 India
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