Proactively call customers to remind them about upcoming or overdue vehicle service schedules. Promote and sell value-added services, accessories, and maintenance packages based on customer needs. Conduct post-service follow-up calls to gather customer feedback and ensure satisfaction with the service experience.
Address customer queries, resolve concerns, or coordinate with the service team for timely resolution. Maintain accurate records of customer interactions and follow-up activities in the CRM system. Build robust customer relationships to improve retention, repeat business, and customer loyalty.
📌 Customer Care Executive Ranchi
🏢 Motolabs
📍 Ranchi
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