Location
Bhandup: Mulund to Kanjurmarg
Powai: Powai to Vikhroli and Ghatkopar West
Chembur: Chembur, Ghatkopar East, Tilak Nagar, Kurla East
Dadar: Dadar to Byculla
Mira Road
Kandivali
Goregaon
Andheri
Shift: Early Morning (4:00 AM onwards)
Job Summary
We are looking for experienced Delivery Operations Managers to oversee last-mile delivery operations across assigned territories. The ideal candidate will be responsible for managing delivery executives, ensuring timely dispatches, optimizing delivery routes, resolving customer complaints, and maintaining high service standards.
Experience in the fresh milk, dairy, grocery, or quick commerce industry is preferred.
Key Responsibilities
Recruit, onboard, and manage delivery executives.
Ensure all deliveries are dispatched on time starting from the 4:00 AM shift.
Plan and optimize delivery routes for maximum efficiency.
Monitor daily delivery performance and productivity.
Resolve customer complaints and operational issues promptly.
Track attendance, punctuality, and performance of delivery staff.
Coordinate with warehouse and dispatch teams to ensure smooth operations.
Maintain delivery KPIs including on-time delivery, customer satisfaction, and order accuracy.
Prepare daily operational reports and share updates with management.
Ensure compliance with company policies and safety standards.
Required Skills
Solid team management and leadership skills.
Experience in last-mile delivery operations.
Route planning and optimization expertise.
Valuable communication and problem-solving abilities.
Ability to work in early morning shifts.
Knowledge of delivery management systems and mobile applications.
Proficiency in Microsoft Excel and reporting.
Preferred Experience Candidates with experience working in or managing operations for companies such as:
Provilac
Pride of Cows
Country Delight
Zepto
Zomato
Other dairy, grocery, or quick-commerce companies
Qualifications
Graduate in any discipline (preferred).
2–5+ years of experience in delivery, logistics, or operations management.
Prior experience managing delivery executives is highly desirable.
Key Performance Indicators (KPIs)
On-time dispatch and delivery
Delivery executive hiring and retention
Route efficiency
Customer complaint resolution
Daily operational accuracy
Team productivity