Job Title: Deputy Manager / Manager Service Manager

Location: Pune | Ahmedabad | Bangalore

Department: Client Servicing / Customer Servicing

Reporting To: Regional Business Head

Job Overview

We are looking for a customer-centric and relationship-driven Service Manager to manage a portfolio of existing and transactional customers within an assigned region. The role focuses on strengthening customer relationships, understanding business requirements, resolving concerns through cross-functional collaboration, gathering market intelligence, and ensuring customers derive maximum value from our products and services.

Key Responsibilities

Customer Relationship Management
Manage and nurture relationships with assigned existing and transactional customers through regular visits and business reviews.
Serve as the primary point of contact for service-related concerns and build long-term partnerships.

Service Excellence
Coordinate with internal teams to ensure timely issue resolution and proactively address service gaps.
Ensure customers receive timely support and value-added services.

Customer Experience
Gather customer feedback, identify improvement opportunities, and enhance overall customer satisfaction.

Demand & Market Intelligence
Capture customer demand forecasts,



market insights, and update CRM systems.
Share insights with Sales, Category, Operations, and Supply Chain teams.

Business Growth Support
Identify cross-selling and upselling prospects while supporting customer retention initiatives.

Process Improvement & Reporting
Recommend process improvements based on customer feedback.
Maintain visit reports, CRM updates, and action trackers.

Desired Candidate Profile
610 years of experience in Customer Service, Client Servicing, Key Account Management, or B2B Relationship Management.
Excellent stakeholder management, communication, and analytical skills.
Experience working with CRM platforms (Salesforce preferred).
Proficiency in Microsoft Excel and PowerPoint.
Willingness to travel across the assigned region.

Preferred Industry Steel, Manufacturing, Industrial Products, Building Materials, Metals, B2B Distribution, Supply Chain.

Education

B.Tech is mandatory. MBA is preferred.

Key Competencies

Customer Relationship Management, Client Servicing, Service Excellence, Stakeholder Management, Demand Forecasting, Problem Solving, Communication, CRM Management, Process Improvement.

📌 Client Servicing Manager Ahmedabad (India)
🏢 Jsw One Platforms
📍 India