Job Summary The Customer Care Manager (CCM) is responsible for managing customer satisfaction, handling customer complaints, improving service quality, and ensuring an excellent customer experience throughout the sales and after-sales journey. The role requires solid leadership, CRM knowledge, and dealership operations experience.
KEY RESPONSIBITIES
manage customer queries and concerns with professionalism
Ensure high customer satisfaction and service excellence
Handle escalations and feedback effectively
Coordinate with service and operations teams
Drive customer retention and experience improvement
REQUIREMENT
Automobile experience is mandatory (minimum 5 years)
QUALIFICATION
Diploma/Any degree
Pay: ₹20,000.00 - ₹25,000.00 per month
Advantages
Health insurance
Provident Fund
Work Location: In person
📌 Customer Care Manager Thrissur
🏢 SAI SERVICE
📍 Thrissur
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