Debt Recovery: Contacting defaulting customers via phone, email, or field visits to request overdue payments. [1, 2]
Payment Negotiation: Negotiating structured repayment plans or legally approved settlements based on the borrower's financial situation. [1, 2]
Account Tracking: Monitoring financial ledgers and accounts receivable to identify overdue accounts using delinquency aging buckets. [1, 2, 3]
Skip Tracing: Utilizing databases, public records, and tools to locate non-responsive customers who have changed contact details. [1, 2, 3]
Data Documentation: Maintaining real-time, accurate records of all customer interactions, payment commitments, and collection attempts inside CRM software. [1, 2]
Regulatory Compliance: Adhering strictly to local financial laws (such as Reserve Bank of India guidelines or the Fair Debt Collection Practices Act) to ensure ethical collection standards. [1, 2]
Legal Escalation: Identifying and preparing complex, non-compliant cases for senior management or legal recovery teams when necessary. [1, 2, 3]
Pay: From ₹17,000.00 per month
Perks
Cell phone reimbursement
Paid sick time
Paid time off