A Customer Care Executive is responsible for delivering excellent customer service by handling customer inquiries, resolving complaints, and ensuring a positive customer experience. The role involves communicating with customers through phone, email, chat, or in person, providing accurate information about products and services, and maintaining robust customer relationships.

Key Responsibilities: Respond to customer inquiries via phone, email, chat, or other communication channels. Resolve customer complaints promptly while ensuring high levels of customer satisfaction. Provide accurate information regarding products, services, policies, and processes.

Handle customer requests, escalations, and follow-ups professionally.



Maintain detailed records of customer interactions using CRM systems. Coordinate with internal teams to resolve customer issues efficiently.

Meet quality standards, response time, and customer satisfaction (CSAT) targets. Identify customer needs and recommend appropriate products or services when applicable. Process customer requests, orders, refunds, or service modifications as required.

Ensure compliance with company policies and service standards. Generate daily and monthly reports on customer interactions and issue resolution.

📌 Customer Support Executive Bengaluru
🏢 Hagnos Marketing and Consulting
📍 Bengaluru