Job Title: Client Support Associate

Shift: Night Shift/ US Shift (Rotational)

Working days: 5 days working (Rotational week offs)

Department: Operations

Campaign: Audit, Risk & Compliance Management

Role Overview:

The Client Support Associate will work directly with active clients to resolve product-related queries through email tickets and phone calls. This role focuses on delivering timely, accurate, and professional support in a SaaS-based setting.
Experience with helpdesk/ticketing tools is mandatory (Zendesk is a plus)

What You’ll Be Doing:
Respond to client inquiries via email tickets and phone calls
Support clients with product features and system functionality
Troubleshoot basic system or functionality issues
Coordinate support services such as training, data migration, and system reconfiguration
Escalate complex issues to internal teams when required
Maintain service quality and follow defined processes
Collaborate with internal teams to resolve client concerns

We Expect You to Have:




1–3 years of experience in customer or technical support roles
Experience working in a SaaS workplace preferred
Experience with helpdesk/ticketing tools is mandatory (Zendesk is a plus)
Strong verbal and written communication skills
Ability to analyze problems and provide quick, effective solutions
Willingness to work assigned shifts, including Pacific Time-based schedules
Bachelor’s degree or equivalent work experience preferred
Usage of GenAI will add an additional advantage

Preferred Skills:
Basic knowledge of Audit
Proficiency in MS Excel fundamentals
Robust organizational and collaboration skills
Open-minded attitude with a willingness to learn

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits
Commuter assistance
Food provided
Health insurance
Leave encashment
Life insurance
Paid time off
Provident Fund

Work Location: In person

📌 Client Support Associate Customer Service/tech Support/ticketing Tools Chhani
🏢 Etech Global Services
📍 Chhani